Shipping / Returns / Store Policies

Shipping

• We reserve the right to use the most reasonably priced service — ground, flat rate, 2nd Day Air, etc. — and shipping providers (USPS, UPS, FedEx, Mail Innovations, and other smaller providers).
• If your order is time sensitive, contact us before buying. We cannot guarantee orders will be delivered within X days unless previously contacted.
• Shipping to non-continental 48 (Alaska, Hawaii, Guam, Puerto Rico) is subject to an additional shipping charge of $35.
• Non-firearm orders over $1,000 ship with a signature required.
• All firearms must be shipped to an FFL dealer.

Order Fulfillment & Processing

• Not every item we sell is locally stocked (some are dropship-only). Less than 5% of orders require warehouse-to-warehouse routing before shipping out, which can add time.
• We reserve the right to require additional time during high-volume periods (Holidays, Tax Refund Season, COVID-19, etc.).
• Tracking emails go to the address on your account — check spam if you don't see it.
• Processing does not begin until payment AND FFL (if needed) have been received. Processing is Monday – Friday only; we don't ship weekends.

Purchasing a Firearm

ALL FIREARM ORDERS MUST SHIP TO A FEDERAL FIREARM LICENSE HOLDER. That includes handguns, rifles, shotguns, suppressors, SBRs, and ammo in some cases (California).

Payment must be received from the recipient intending to acquire the firearm — matching name and home address to their driver's license. Gift cards cannot be used to buy firearms.

Follow the link below for all questions related to purchasing a firearm:

/how-to-buy-a-firearm-online

Order Cancellations

Customer

• You may cancel any unshipped orders less a restocking fee of 5%.
• Not all orders can be cancelled — some are beyond stopping when you request the cancellation.
• If your order is stuck or lost, we cannot cancel until the carrier completes its investigation and reports it as officially lost.
• If your order has shipped, the order may not be cancelled. See returns below.
• NFA items that require ATF transfer after the start of paperwork may not be cancelled (suppressors, SBRs, SBSs, AOWs, etc.).

Shooting Surplus LLC

• We reserve the right to cancel an order at any time.
• If we cancel for reasons that are our fault (out of stock, listing error, bad description, wrong pricing, etc.), there are no fees and the customer receives a full refund.

Returns

Please note that we do not permit the return of the following products:

1. Items sold in Sale, Close Out, with discount codes, or other promotions giving more than 5% off.
2. Ammo
3. Price fluctuations — when you buy a product at a set price that was the best market price at that time and our costs do not change for that order.
4. Special orders and products that are custom configured to your specifications.
5. Products sold "as is" or "used", or that have been installed or used after receipt.
6. NFA items that require ATF transfer after the start of paperwork (suppressors, SBRs, SBSs, AOWs, etc.).

Pricing / Out of Stock

We reserve the right to cancel due to pricing or inventory errors. Note this rarely happens. From time to time you may see some fluctuation in certain product prices depending on what price we can purchase it at that time. We will not issue refunds due to these changes — when you buy a product from us at a set price that was the best market price at that time and our costs do not change for that order. Sale items: we will not issue refunds or partial refunds due to items' price or discount changing.

Product Availability

If payment has not been received we will not be liable to hold that item until payment has been received, and it will be subject to being re-listed. Products may be sold locally before we can update our website inventory, in which case we will notify you immediately of the cancellation. Not every item we sell is a stocked item (dropship), so while we wait on payment or FFL sometimes items can sell out. We are able to hold most items, but some we cannot catch in time and may have to cancel your order due to overselling — but not before we try everything we can to source another one from a different warehouse.

Used Firearms

All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available.

Website Firearm Returns

Please inspect the firearm at your FFL's location prior to completing the 4473 form. If you complete and sign the 4473 form, the firearm is now considered yours. New unused firearms may be returned within 15 days from the date of delivery. If we choose to issue a return authorization, you will receive a full refund less a restocking fee of 15% and the cost of return shipping. If the return is a result of our error (you received an incorrect or defective item, etc.) we will issue a full refund and pay the return shipping costs if it has not been transferred via 4473. If the item is defective after the 4473, then we will work with you and the manufacturer to start the warranty claim process.

Website Non Firearm Return Policy

New unopened non firearm items may be returned within 15 days from the date of delivery. If we choose to issue a return authorization, you will receive a full refund less a restocking fee of 15% and the cost of return shipping. If the return is a result of our error (you received an incorrect or defective item, etc.) we will issue a full refund and pay the return shipping costs. You should expect to receive your refund within four weeks of giving your package to the return shipper; this includes transit time back to us (5-10 business days), processing time once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

Giveaway Credits

Shooting Surplus is proud to host occasional giveaways to reward our valued customers. Please note that any store credits or promotional credits issued as part of a giveaway are valid for one year from the date of issuance. After this period, credits will expire and cannot be redeemed. If you have any questions or concerns regarding a giveaway credit or its expiration, please don't hesitate to contact our customer service team.

General Firearm Sales

All firearms, magazines, receivers, and restricted law-enforcement items are sold and shipped in accordance with all existing federal, state, and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories, and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair.

Consumer Data Privacy

We (Shooting Surplus LLC) respect your privacy and are committed to protecting it. The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire checkout process is handled through a secure SSL-encrypted connection. The Credit Card Billing Information is sent directly to our payment provider, who processes the charge.

Our full Privacy Policy (Shooting Surplus LLC) covers what we collect, how it is used, and our text messaging (SMS) practices. Program terms for order-update texts: SMS Terms.

Secure Transmission

All information collected during the checkout process is transmitted via industry-standard Secure Sockets Layer (SSL) featuring 128-bit encryption. An SSL Certificate creates an encrypted link between a website and a visitor's web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures, or prices on our site are error-free. We reserve the right to refuse any order, including but not limited to orders for items with errors in the description or price. In the event that we cancel an order, we will not charge the customer's credit card, or we will refund the money. If an item's description contains an error such as an incorrect photo, price, accessory, or description, the customer will be notified prior to fulfillment.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition, and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearm. Check your local laws for any other regulations.

Customer Service

Our customer service team is available Monday – Friday, 8am – 5pm CST.

Questions?

Contact us at info@shootingsurplus.com or call 800-727-6914 Monday – Friday 8am – 5pm CST.